Patient Billing Services
BILLING AND COLLECTION PRACTICES DURING
THE COVID-19 PANDEMIC
We understand you may be experiencing financial hardship during the COVID-19 crisis. Our Patient Billing Services team is here to help.
We have implemented the following updates to our normal billing and collection practices for all patients during this unprecedented time:
Patient billing statements continue to be mailed/emailed per PCG Molecular's normal practice.
Discount programs and payment plans continue to be available for all patient accounts.
For patients needing additional time to make payments on accounts, PCG molecular will offer a 60-day grace period.
Outstanding balances will be referred to our collection agency per the usual policy (i.e., no response from the patient after 90 days); however, the collection agency will follow the same guidelines listed above for patients needing more time to pay the balance due.
Additional financial assistance is available for patients who qualify. Applications are available at the bottom of this page under Payment Arrangements.
The PCG Molecular companies that bill for medical services include:
PCG Molecular, LLC
PCG Molecular Pathology Group, PLLC
Bills from PCG Molecular, LLC are generally for outpatient laboratory testing (such as biopsies and Pap smears) performed at your physician’s office or a surgery center as well as technical processing of specimens from other physicians or hospitals.
Bills from PCG Molecular Pathology Group, PLLC, our hospital-based pathology practice, are for the professional services relating to laboratory testing performed at various area hospitals. If you recently had a hospital encounter (either inpatient or outpatient), you may very likely receive a bill from PCG Molecular as our pathologists direct several hospital laboratories.