As a pathology medical group practice or hospital-based pathology provider, PCG Molecular relies on the physician, hospital or surgery center to relay the correct insurance information for billing its services. In some cases, patient records may not be updated and incorrect information is submitted. In these situations, PCG Molecular will send a statement to the patient requesting correct insurance information. If you received such a statement or need to submit correct insurance information to PCG Molecular, please choose one of the following options:


Contact Us


Call 800.260.0232 to speak to a Patient Call Center representative

Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Standard Time.


Use the Internet


You can now conveniently update patient information on our website at Update Patient Insurance


Fax your information


You can fax correct insurance information to (404) 220 -9917. Be sure to include both of the following:

1. A copy of the front and back of the insurance ID card. If no copy of ID card is available, please submit the following:

  • Insured’s Name

  • Insured’s SS#/ID#

  • Insured’s Group#

  • Insured’s Employer

  • Name of Insurance Company

  • Claim address of Insurance Company

2. A copy of your billing Statement. If no copy of the statement is available, please submit the following:

  • Patient Account Number (sample account # PCG2020- 44001234)

  • Patient Name

  • Patient DOB

  • Patient SS#

  • Date of Service



Billing Information

Explanation of Charges

Payment Arrangements

Insurance Information